Account Issues

Login Issues

• I forgot my password, what should I do if I can't log in?
• How to set up Two-step verification?
• How to log in to Dcard by using a third-party platform account?

Register / Account Validation Issues

• Account Verification: Frequently Asked Questions
• Account Verification: Why was the uploaded document not approved?
• What should I do if I don't receive the verification code when verifying my phone number?
• How to register a Dcard account?
• Account Verification: Student Enrollment Letter
• Account Verification: Student ID Verification

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Personal Info Modification

• How can I modify/add an email account?
• How do I modify my personal information?
• How do I change my region preference?
• How to change password?

Security Issues

• How to delete my account?
• How will Dcard handle the personal identification documents I upload?
• It seems like my account has been hacked, what should I do?