This article will introduce common issues during the appeal process.
1. Under what circumstances will content be taken down through the appeal process?
Due to private disputes, defamation, and rumors, we cannot intervene and make judgments based on a neutral position. Therefore, regardless of whether the reported content violates Dcard's site rules or not, Dcard will directly remove the reported content once we receive an appeal from the aggrieved party and confirm the provided information is accurate.
When the case has entered the judicial process, law enforcement agencies can also use the appeal channel to remove relevant content. The process is the same as mentioned above.
2. What are the principles of the appeal process?
- Regardless of whether the content of a post or comment violates the site rules, the "appeal" channel applies.
- Both members and non-members can use the "appeal" channel.
- Only the aggrieved party, company employees, or authorized lawyers can fill out the appeal form.
- When filling out the appeal form, the appellant must provide their real name, phone number, and email.
- The appellant must agree that Dcard will forward the appeal form to the reported party (original poster).
- Once Dcard receives and confirms the appeal form's content is accurate, we will remove the reported article (or comment).
3. As the appellant, will my personal information be provided to the original poster?
- For appeals related to infringement of reputation, business reputation, or intellectual property rights:
To maintain a neutral position, Dcard cannot intervene in disputes between the parties. Therefore, the appellant must provide their personal information and contact details in the appeal form for the poster to contact and resolve the dispute.
After the appeal is approved, Dcard will send the appellant's surname, contact information, and the reason for the appeal to the poster. (If the appeal is filed by a lawyer, the lawyer's full name, contact information, and the reason for the appeal will be provided.)
If the appellant agrees to restore the removed article or comment within ten days, and after Dcard and both parties confirm its accuracy, Dcard will assist in restoring the "reported content".
- For appeals related to portrait rights, privacy rights, or other infringement types:
To ensure the appellant's privacy and safety, their personal information or contact details will not be provided to the reported party. Only the reason for the appeal, as filled out by the appellant, will be sent to the original poster. However, when filling out the appeal form, personal information must still be provided for team review to prevent abuse of Dcard's appeal channel.
In the case of appeals related to portrait rights and privacy rights mentioned above, if the appellant is a lawyer, company representative, or agent of the party involved, their personal contact information will still be provided to the reported party. Please take note of this!
6. As the reported party (original poster), will my personal information be provided to the appellant?
No, the appellant will not receive any personal information of Dcard members in this process.
5. In the appeal form, a photo of a handheld ID card needs to be uploaded. Will it be provided to the original poster?
No, this data is only used for identity verification by the team and will not be sent to the reported party.
6. Can I ask my friends or family to fill out the appeal form on my behalf?
No, if it involves personal rights infringement, only the aggrieved party can fill out the form personally or authorize a lawyer to do so.
If it involves infringement of a company's business reputation, it can be filled out by an employee.
For public figures, the appeal form can be filled out by their agent or the person in charge of their studio.
7. I have already filled out the appeal form. When will the review be completed?
It takes about 2-3 business days to process.
8. I have already filled out the appeal form. Will I be informed of the review result?
Regardless of whether the appeal is approved or not, a notification email with the review result will be sent to the email address provided in your appeal form. Please check your inbox!
If you have any doubts about the review result, you can directly reply to that email to inquire.
9. How can I obtain the appeal form?
Please contact us to request the link to the appeal form.
10. My previously reported article has been taken down, but the other party has reposted it. What should I do?
Dcard's appeal channel can only assist in taking down content suspected of infringement. Dcard must maintain a neutral position and cannot intervene in private disputes. If you believe your rights have been violated by the poster or commenter, it is recommended to seek legal remedies directly.