During the account verification process, if you receive a notification that your verification has not been approved, please refer to the following instructions and verify again:
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Invalid identification
This verification result indicates that you have uploaded an unverifiable identification document.
- Account identification: Only valid student ID cards, distribution certificates, graduation certificates, etc. that can prove your academic qualifications are accepted.
- Forums identification: Only valid Republic of China ID cards, NHI cards, valid Republic of China residence permits, or passports are accepted.
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Photo cropping
This verification result indicates that important personal information has been cropped out and the verification team cannot find the information in the photo or screenshot you uploaded.
Please make sure that the uploaded photo or screenshot contains clear and complete school name, department name, and your name. All three pieces of information are required.
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Blurry or obscured photo
This verification result indicates that the photo or screenshot you uploaded is not clear enough or important personal information is obscured.
Please make sure that the uploaded photo or screenshot contains clear and complete school name, department name, and your name. All three pieces of information are required. You can use your fingers to adjust the zoom level!
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Incorrect name
If you see this verification result, it means that the name you entered does not match the information on your identification document. Please enter your real name that matches exactly with the information on your identification document.
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Incorrect information
If you see this verification result, it means that the school name, department name, or date of birth you entered does not match the information on your identification document. When entering the above information, please provide accurate information that matches exactly with the information on your identification document.
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Duplicate registration
According to our user agreement, each user is only allowed to register one Dcard account. If you receive this notification, it means that the account you are currently logged into is not the original registered account. Please log out and choose "Log in with Email" or "Log in with Phone" on the login page to avoid using Facebook/Google quick login, so as not to log in with the wrong account.
If you have any questions, please contact us for further assistance.